Help Center

When the order amount is equal or greater than $35 the shipping is FREE and in addition you get 10% OFF your entire order amount.

For orders that are less than $35 we charge a flat shipping fee of $6

We ship the products to you using Australia Post service.

If you are located within Australian capital metropolitan areas you can expect to receive your order within 2 - 3 business days after placing your order.

For other areas across Australia, shipping may take longer as they depend on Australia Post service.

 

Once your order has been shipped you will receive an email notification with the tracking details of your shipment.

We only ship to address within Australia.  We do not offer International shipping.

If you placed an order and did not receive an email with an order confirmation, please check your spam box first as the order confirmation maybe in your spam box.

If you still did not receive the order confirmation, please let us know immediately via the "Contact Us" page and provide us with date/details of the order you had placed so that we can check it further and assist you. 

We process and ship orders during normal business days/times, therefore if you placed your order during the weekend or a public holiday your order will not be processed and shipped until the next business day.

If two business days have passed since placing your order and you still did not receive shipping tracking details, please contact us via our "Contact Us" page so that we can check this further and assist you.

If you placed an order with a wrong shipping address, please notify us immediately via the "Contact Us" page so that we can try and correct this before the goods are shipped out to the wrong address.

If you placed an order with a wrong email address, please notify us immediately using the "Contact Us" page so that we can try and correct this on our system.

If you placed an order and have received an order confirmation and wish to make changes to that order, you must contact us immediately via our "Contact Us" page and let us know your order details and what are the changes you wish to make. We may be able to make such changes to your order provided that your order hasn't been already processed and shipped. 

Any item you ordered can be returned for refund or exchange if you are not satisfied within 14 days of your purchase. 

Please contact us first via the "Contact Us" page and describe your problem or issue, and we will do our best to resolve it as soon as possible and provide you with return shipping instructions.

To generate a refund or exchange, items must be returned in unused condition with original packaging. 

You are responsible to pay for shipping the returned items back to us.